Pizza. It’s simply one of the best things in life. And for us at Panago, it’s what we’re all about. We’re passionate about it.

It all begins with a fresh attitude

Our research clearly shows us, when a hungry Western Canadian thinks of a fresh pizza, they ponder Panago. Why? Because we’ve had a different approach to what we believe the perfect delivery/take-out pizza experience should be. Fresh. Fun. Inspiring. And authentically delicious. That’s simply our mission at Panago. Since 1986, when our first store opened in Abbotsford, B.C., we’ve built our reputation on our ability to consistently create exceptionally perfect pizzas for our customers. And, along the way, we’ve set new standards for our industry. Unequalled innovation. And unparalleled commitment to the customer experience.

A twenty year love affair, really

We simply love food. And anything that seems Italian. That’s what drives us, and we’ve built a premium position within the market by being able to capture the imaginations of our customers.

We’re a company inspired by passionate, adventurous cuisine. Our Executive Chefs drive this, and really at the heart of our company is a state-of-the-art development centre led by the culinary maestro-work of our Executive Chef Jason Symington. He’s committed to constant innovation and creative experimentation, and we believe that we lead our industry with bold, exciting and palate-romancing products. The end result: a differentiated selection of unique flavor profiles, partnered with a distinct brand and proven operational expertise. An extensive and varied menu. Innovative and approachable recipes. Customer loyalty and bottom-line profitability. Broad market appeal and a sublimely inspirational delivery/take-out experience.

A fresh approach to business

We firmly believe that Panago is the finest delivery/take-out business in Canada. Since our beginnings, we’ve grown to over 155 locations and over $120 million in annual sales. We’ve built a highly successful business on our chef-inspired approach to menus, our uncompromising commitment to quality, our innovative styling and branding, and our unique ability to stay connected with changing consumer tastes. We know that our customers and communities love us; but the foundation of our success has been our fresh approach to franchising.

Panago’s growth has been made possible by the strength of our relationships with our franchisees. We don’t look at a new franchise as just another number. Or as just another contributor to the bottom line. For us at Panago, our franchisees are valued new members of our family. And because of our close connections with our stores and communities, we’re able to respond and refine ourselves in every market we enter.

We’ve been in the industry since 1986. And, in that time, we’ve perfected the Panago franchise process. We’re with you every step of the way, putting our experience to work as you select a site, begin construction, recruit and train staff, and begin operations. We’re passionate about the success of our franchises, and we’ve designed an 8-week training program to ensure you’ll have all the tools you need for total success.

The panago philosophy is we’re all in this together. as a result, we act on what we believe, extending our uncompromising expectations in all aspects of our operations.

Everyone at Panago, from Head Office staff to Franchisees, and every partner provides a level of excellence that is our own unique standard. We also believe that no one should ever go it alone. We believe in the adage that our success is your success. (And vice versa). Chefs. Drivers. Executives. Franchisees. Peak performance, deep product knowledge, with an inspired passion for pizza. But most importantly, it’s our commitment to comprehensive training that lets us function the way we do: streamlined, uncomplicated, brimming with panache. We settle for nothing less than being the nation’s premiere pizza makers.

Panago’s support of our new franchisees doesn’t end with our training program: we’re with you all the way. As you implement your franchise, we’ll provide you with a Panago Business Development Manager. Your Panago BDM offers you the support and coaching you’ll need to get the most out of your investment.

In close collaboration, your BDM will help you plan and manage your staff recruitment and store opening. And as your franchise momentum builds, your BDM will provide assistance in planning and executing local promotion and community program initiatives. We run one of the lowest store to BDM ratios in the industry; that means the extensive experience we’ve gained throughout 20 years of consistent growth and success will be right there with you as you move towards operational excellence.

Panago is not just about selling pizzas. We believe that it’s important to not only care for our customers, but also to play an active role in the communities we serve.

The spirit of panago is building its own legacy

Our communities have supported us in huge ways. And in equal measure, we’ve dedicated ourselves to being there for the communities in which we work. We’ve focused our involvement into three key areas of community life: children’s literacy programs through local schools and libraries; partnerships that sponsor amateur youth sport and encourage fair play; and recognition and fundraising support for volunteer service. We’ve committed ourselves to being a positive force in our local communities, and we give our franchises the tools and support they need to reach out to their neighborhoods. We’re a supporting spirit behind those who make a real difference. And that makes for great relationships – because simply selling great food isn’t quite enough.

A brand so loved, it even appears in personal blogs

The Panago brand resonates a sense of loyalty with our customers that even surprises us at times: Over 10 years of consecutive sales growth and growing brand strength. This is, in part, attributed to our mouth-watering pizzas themselves, but also has a lot to do with our phenomenal branding. Innovation. Daring strategic development. Visionary design. We infuse all our consumer interactions with an elegant artfulness, and at every point of contact is leveraged to enhance our customers’ experience. We’ve even won an armful of awards for our 2005 marketing efforts (we actually won in 13 out of the offered 18 categories at the Canadian ‘Frankies’ this year).

At panago, we believe our success is really a direct result of our franchisee’s success. we think it’s far better for you to hear their stories from them.

“I am proud to be associated with Panago Pizza as Panago’s employees and Head Office representatives have integrity. I receive 100% support from Panago and I am confident that business is taken care. All aspects of Panago are top notch and I feel I am being looked after as best as possible..” Vaughan MacBride, BC

“Good, helpful, considerate people. Our relationship with Panago is strong because they are always there when you need them. When we opened our new store they were here for a month to support and train our staff. Panago also help’s us day to day to grow our businesses.” Ashwani & Alka Vohra, ON

“The Marketing is trendy and innovative. I am here because I love Panago! Communication with Panago is excellent. I feel I can reach the right person at Panago to get things taken care of.” Chris & Jeff Ricke, AB

The KAIZEN approach to pizza.

Yes, Panago is passionate but we’re also constantly evolving. We take the Kaizen approach, seriously. Kaizen is a Japanese term that simply means: evolution with excellence in mind. A constant analysis and re-inventing oneself to attain absolute perfection. And towards that end, we’ve developed simple, customer-friendly pricing structures and menu groupings. A restaurant-style approach that truly differentiates us within the industry. And we’ve made big, bold commitments to variety, quality and value – the cornerstone attributes that drive consumer brand preference. Panago. It’s pizza the way it was meant to be.

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